Portfolio of John Manners

Penny Pincher

Case Study

 
 

PENNY PINCHER
APP AND RESPONSIVE WEBSITE CASE STUDY

 

Project Overview

 

The product: 

Penny Pincher is a finance app and website focused to help tutor young adults in budgeting & saving money. What’s different between Penny Pincher and other finance apps is that you can use it without adding sensitive account info, linking accounts.

Project duration:

January 2022 to February 2022

The goal: 

Design an app that will help young adults in budgeting their expenses and help them be financially independent.

The problem: 

Now more than ever, students and young adults need to find ways to budget and save money. Penny Pincher is aware that some young adults lack the general awareness and knowledge of budgeting and saving money.

My role: 

UX designer leading the app and responsive website from conception to delivery.

Responsibilities: 

Conducting interviews, paper and digital wireframing, low and high-fidelity prototyping, conducting usability studies, taking into account accessibility, iterating on designs, determining information architecture, and responsive design.

 

Understanding the user

  • User research

  • Personas

  • Problem statements

  • Competitive audit

  • Ideation

User research: summary

I used research I conducted based on competitive audits to develop interview questions, which were then used to conduct user interviews. Most interview participants reported that they have tried some budget and financing apps, but didn’t keep using them because the app was requesting too much information or the UX of the app was a bit confusing to navigate. The feedback received through research was that users would like to see a more user friendly flow of a budgeting app that gives them more control of what they want to enter from their accounts.

Persona 1: Michelle

 

Problem statement:
Michelle is a recent grad software engineer who needs to budget her expenses because she wants to keep track of her bills and finances.

Persona 2: Troy

 

Problem statement:

Troy is a law student who needs keep track of his expenses because being a student, he’s on a tight budget.

 

Ideation

I did an ideation exercise to come up with ideas for how to address gaps identified in the competitive audit. My focus was specifically on budgeting and account features.

 

STARTING THE DESIGN

  • Digital wireframes

  • Low-fidelity prototype

  • Usability studies

Digital Wireframes

 

After ideating and drafting some paper wireframes, I created the initial designs for the Penny Pincher app. These designs focused on delivering personalized guidance to users to help add certain transactions from their account to the app.

Select category from expenses for more detailed sorting (top left)
Global navigation to access all features within the app (bottom)

 

Low-fidelity prototype

To prepare for usability testing, I created a low-fidelity prototype that connected the user flow of adding a transaction to a user’s account.

Usability study: parameters

Location:

United States, remote

Study type:

Unmoderated usability study

Length:

30-45 minutes

Participants:

5 participants

Usability study: findings

From the findings of the usability study, I learned there would be a bigger focus on account management, more in-depth information on tools and updating the transaction/upload screen.

Accounts

Users want the ability to add their accounts for automatic adding of their transactions

Upload Receipt or Transactions

Users weren’t certain if uploading receipts would be the most convenient way to add transactions

Tools

Users liked seeing a breakdown of their different expenses

 

Refining the design

  • Mockups

  • High-fidelity prototype

  • Accessibility

Mockups

 

Based on the insights from the usability studies, I applied design changes including providing a clear section of the ‘Add Transactions’ screen to add notes plus icons for each section for users that may need to differentiate for accessibility purposes.

Before usability study

After usability study

 

Additional design changes included adding an option to view a more detailed breakdown of expenses when the user taps on a specific section of expenses to the Tools screen.

Before usability study

After usability study

High-fidelity prototype

The high-fidelity prototype followed the same user flow as the low-fidelity prototype, including design changes made after the usability study.

Accessibility considerations

1.

Clear labels for interactive elements that can be read by screen readers.

2.

Icons where any key expense is added in throughout the app

3.

Color palette of range of green added in taking into account users who may have accessibility needs

Responsive Design

  • Information architecture

  • Responsive design

Sitemap

 

With the app designs completed, I started work on designing the responsive website. I used the Penny Pincher sitemap to guide the organizational structure of each screen’s design to ensure a cohesive and consistent experience across devices.

Responsive designs

The designs for screen size variation included mobile, tablet, and desktop. I optimized the designs to fit specific user needs of each type of device and screen size.

Mobile Website Screen size

Tablet Website Screen Size

Desktop Website Screen size

Going forward

  • Takeaways

  • Next steps

Takeaways

What I learned:

I learned that even though the problem I was trying to solve was a very relevant, especially in the current economy, going through each step of the design process and aligning with specific user needs helped me find solutions that were both feasible and useful to all users.

Impact: 

Users shared that the app made them feel more financially independent. One quote from peer feedback was that “I feel that I can now easily manage my budget and finances. With some other budgeting apps, it seemed overwhelming but the Penny Pincher app seems so user-friendly!”

Next steps

1.
Conduct research on how successful the app is in reaching the goal to help young adults budget their finances.

2.
Add more educational resources for users to learn how to budget their expenses.

3.
Add more features like interactive elements and tips to help users manage their finances.

Let’s connect!

Thank you for your time reviewing my work on the Penny Pincher app and responsive website! If you’d like to see more, view my work and case studies here, or to get in touch, visit the contact page or my LinkedIn!